Questions & Answers
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Tea Set Information
What is included in a complete tea set?
A complete tea set usually includes a teapot or gaiwan, fairness cup, small cups, tea tray, filter, tea tools, and sometimes a tea pet. Each product page lists the exact pieces included.
Which tea set is best for beginners?
A portable or compact gongfu tea set is the easiest place to start. It gives you the essential pieces without taking much space, and it works well for green tea, oolong, black tea, and daily brewing.
Are the ceramic tea sets safe for daily use?
Yes. Our ceramic and porcelain tea sets are selected for everyday tea brewing. Before first use, rinse each piece with warm water and avoid sudden temperature shocks.
How do I choose the right size tea set?
For one or two people, choose a smaller teapot or gaiwan with 2-4 cups. For family or guests, choose a larger tray and more cups so each brewing round feels relaxed and ceremonial.
Can I use one tea set for different teas?
Glazed ceramic, porcelain, and glass are versatile and can be used with many teas. For unglazed clay pieces, many tea lovers dedicate one pot to one tea type to preserve aroma.
Does the set come ready for gifting?
Many tea sets are suitable for gifting because they arrive as coordinated pieces. If you are buying for a gift, check the product photos and included packaging notes before ordering.
Brewing and Care
How should I clean the tea set after use?
Rinse with warm water after each session and let every piece air dry fully. Avoid harsh detergents on pieces that absorb aroma, especially clay or textured ceramic accessories.
Can the tea set go in a dishwasher?
We recommend hand washing to protect the glaze, edges, and small accessories. Delicate lids, cups, and trays can chip if they move around in a dishwasher.
How do I remove tea stains?
For glazed pieces, soak with warm water and gently wipe with a soft cloth. For heavier stains, use a small amount of baking soda, then rinse thoroughly.
What water temperature should I use?
Green tea usually prefers lower temperatures, while oolong, black tea, and pu-erh can handle hotter water. The product page or tea type guide can help you choose a starting point.
Why use a fairness cup?
A fairness cup helps balance flavor between each serving. Pouring tea into it first ensures every guest receives tea with the same strength and aroma.
What is a tea pet used for?
A tea pet adds personality and ritual to the tea table. Tea lovers often pour a little rinse water over it during a session, making the moment more mindful and enjoyable.
Orders and Support
How long does shipping usually take?
Shipping time depends on your destination and the item ordered. After your order is placed, you will receive updates with tracking information when available.
How are fragile tea sets packed?
Fragile tea sets are packed with protective materials around each piece. Please inspect your order when it arrives and keep the packaging until everything is checked.
What should I do if an item arrives damaged?
Contact us as soon as possible with your order number and clear photos of the package and damaged item. We will help review the issue and arrange the next step.
Can I change my order after placing it?
If the order has not shipped, contact us quickly and we will do our best to help. Once a parcel has entered shipping, changes may no longer be possible.
How do returns work for tea sets?
Returns depend on the item condition and order status. Please keep the product unused and in its original packaging, then contact us before sending anything back.
How can I ask for product advice?
If you are choosing between tea sets, send us the product names and your brewing habits. We can help you compare size, material, and daily-use suitability.